Order Processing
Orders are confirmed within 1–3 business days after purchase.
Shipping Methods
Orders are shipped via DPD and Lithuanian Post.
Delivery Timeframes
- Baltic countries (Lithuania, Latvia, Estonia): 3–5 business days
- Other EU countries: 7–14 business days
- In countries like Portugal, Spain, and Greece, delivery may take a few extra days beyond the standard timeframe.
Shipping Rates
- Baltic countries: from €3.50
- Other EU countries: from €6.00
Shipment Tracking
After the order is shipped, we provide a tracking number that can be used on the shipping provider’s website.
Customer Responsibility
Customers are obliged to take note of the estimated delivery time provided for their region. If the delivery has not occurred, please contact the store only after 24 hours have passed since the expected delivery date.
The customer is obliged to provide the correct delivery address and the designated recipient when placing the order.”
Returns and Reshipments
If a shipment is returned due to an incorrect address or failure to collect the package, the customer is responsible for the cost of reshipping.
Product Issues
If you notice that your product has the wrong composition or does not match the description, please notify us immediately by email at info@shopbyagnes.com