Thank you for shopping at Shop By Agnes. We want you to be fully satisfied with your purchase. If for any reason you are not, please read our return and refund policy below.
1. Return Period
You can return items within 14 days of receiving your order.
Returns must be requested within this time frame to be eligible for a refund.
2. Conditions for Returns
To qualify for a return, items must be:
- – Unused, unworn, and in their original condition
- – In the original packaging, with tags/labels still attached
- – Free from stains, odors, or damage
Non-returnable items include:
- – Made-to-order or personalized products
- – Gift cards
- – Hygiene-sensitive items (e.g. cosmetics, earrings, underwear)
3. Return Process
- 1. Contact us at info@shopbyagnes.com with your order number and reason for return.
- 2. We will provide return instructions, including the return address.
- 3. Ship the item back within 14 days after receiving return approval.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, faulty, or incorrect.
We recommend using a trackable shipping method to ensure the return reaches us.
5. Refunds
Once the returned item is inspected and approved, we will issue a refund to your original payment method.
Refunds are usually processed within 5–10 business days after receiving the return.
Shipping fees paid at checkout are non-refundable (unless the order was incorrect or defective).
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at info@shopbyagnes.com with photos of the issue.
We will arrange a replacement or full refund at no extra cost.
7. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order.