Shipping Policy – Shop By Agnes

Thank you for shopping at Shop By Agnes. Please read our shipping policy carefully to understand how delivery works.

1. Order Processing

• Orders placed before 23:59 (GMT+2 / GMT+1) are usually processed the next business day.
• Some items may be made to order, which can result in longer processing times.

2. Shipping Regions & Methods

• We currently ship to:
• – European Union (EU)
• Delivery methods:
• – Door-to-door delivery in some countries.
• – Pickup points / parcel lockers in others. If no pickup point is available nearby, delivery will be made to the customer’s address.

3. Shipping Costs

• Shipping fees depend on:
• – Destination country (the exact cost will be shown at checkout)
• – Product type (bags, clothing, footwear, furniture, etc.)
• – Delivery method (door-to-door or pickup point)

4. Estimated Delivery Times

• – EU: 3–8 business days

5. Tracking

• – Tracking numbers are provided for EU orders.

6. Taxes & Duties

• – Within the EU, VAT is included where applicable.

7. Multiple-Brand Orders

• If your order contains items from different suppliers, they may be shipped separately and arrive in multiple packages.

8. Customer Support

• For any shipping issues (delays, damage, lost parcel), please contact us at info@shopbyagnes.com with your order number.